TRACKING & ORDER SUPPORT
Find the tracking number in your website order details, then use 17TRACK to check the latest shipping progress.
Open the order in your website account, or select “View your order” in your order confirmation email. Look for the carrier name (for example, USPS) and the tracking number beneath it.
The number at the top of the page, such as #1088, is your store order number. Keep it for customer support; it is not a parcel tracking number and cannot be used on 17TRACK.
If a tracking number is displayed beneath the carrier name, copy it, open 17TRACK using the button below, and paste it into the tracking box to check your parcel’s latest progress. Your website order status may not reflect the latest tracking updates.
Track with 17TRACKOpens the external 17TRACK website in a new tab.
If your order page does not display a tracking number, contact us with your order number and the store or website you purchased from. Our team can help confirm the dispatch status. Please also contact us if tracking is unclear or your delivery needs attention.
Get order supportWe do not dispatch orders on Saturdays, Sundays or Chinese public holidays, based on China Standard Time (UTC+8). Orders placed during these periods are processed from the next working day. Carrier delivery schedules may differ. For pre-orders, the dispatch timing stated on the product page or your order confirmation applies.
Check that you copied the complete number beneath the carrier name on your order page, not the store order number at the top. If 17TRACK still cannot find your shipment, contact us with your order number, purchase channel and tracking number.
Check the latest carrier event and any delivery exception. Our shipping policy gives estimated transit times after dispatch, not guaranteed arrival dates. If your shipment is beyond the estimate or the carrier asks for action, contact us with the latest status.
Contact us →Check the delivery location, household members, building reception and any carrier delivery photo or note. If the parcel is still missing, contact us with your order number, purchase channel and tracking number so we can help investigate.
Check the order details in the account you used on that platform first. If you contact RovEdge, include that store’s order number and the store or seller name so we can identify the purchase channel.