REFUND & WARRANTY POLICY

This policy explains how eligible returns and warranty claims are handled for ROVEDGE products. If you need help, contact admin@rovedge.com with your order number.

30-day returns

You may request a return within 30 days of delivery if your ROVEDGE product does not meet your needs.

• Contact us before sending any item back and include your order number.
• Return the product with its included accessories, cables, and original packaging where possible.
• For returns that are not related to a verified product defect, the customer is responsible for return shipping costs.
• Items must be returned in reasonable condition. Products damaged by misuse, unauthorized modification, or improper handling may not be eligible for a refund.

12-month limited warranty

ROVEDGE power stations and included cables are covered by a 12-month limited warranty against verified manufacturing defects under normal use. If a covered defect is confirmed, ROVEDGE will determine the appropriate remedy, which may include repair, replacement, or another reasonable resolution.

What is not covered

The limited warranty does not cover:

• Normal wear and cosmetic damage that does not affect function.
• Damage caused by accidents, misuse, neglect, improper storage, or improper charging.
• Unauthorized modification, repair, or use outside the product instructions.
• Water exposure or immersion beyond the product’s stated protection rating.
• Damage caused by external impact, fire, flooding, or other events outside normal use.

How to start a return or warranty claim

Email admin@rovedge.com with your order number, the email address used at checkout, a short description of the issue, and clear photos or video if applicable. Do not ship a product back until you receive return instructions from our support team.

Refund timing

Once an approved return is received and inspected, refunds are issued to the original payment method. Your payment provider may require additional time for the refund to appear in your account.