ROVEDGE SUPPORT
Questions? Start here.
Answers about choosing MK-1, setting it up and getting support.
01
Choosing MK-1
Which Starlink is MK-1 designed for?
MK-1 is designed for Starlink Mini, with a dedicated DC 30V / 2A max output and an integrated telescopic tripod. Check compatibility before using other Starlink models or third-party adapters.
Explore MK-1 ↗What is included?
MK-1 includes the power station, Starlink Mini Power Cable, USB-C Charging Cable, and Setup & Safety Guide. A wall charger is not included; please use a compatible USB-C PD charger.
Ask about package contents ↗How much does MK-1 weigh?
The unit weighs approximately 1,025g. This is not the total weight of a travel setup with all cables, accessories and Starlink equipment.
What does IP67 mean for MK-1?
IP67 is listed in the MK-1 product specifications. Follow the product instructions for use. Do not immerse the unit or expose it to high-pressure water.
02
Setup & power
How do I set up MK-1?
Fit the Mini adapter, secure the mounting connection and connect the DC cable. Position the tripod on stable ground, switch on MK-1 and check connection status in the Starlink app.
Follow the setup guide ↗What runtime should I expect?
Approximately 5–8 hours of Starlink Mini runtime, based on internal testing. Actual runtime varies with usage, settings and conditions.
How long does it take to charge the MK-1?
Charging time depends on the charger and the starting battery level. With a 60W USB-C PD charger, a full charge takes about 5 hours. A lower-wattage charger may take longer.
Can I charge MK-1 while powering Mini?
Yes. MK-1 supports USB-C charging while supplying power to Starlink Mini through DC. Charging progress depends on input power and the connected load.
What does the indicator light do while charging or powering a Starlink Mini?
While charging, the indicator pulses until charging is complete, then stays solid green. When powering a Starlink Mini, the indicator may pulse or breathe. Hold the power button for 3 seconds to turn the lights off while keeping power on.
What can I use the USB-C port for?
The USB-C port supports charging the MK-1 and powering compatible USB-C devices, with input and output up to 65W. Actual power depends on the connected device, charger and cable.
Use the dedicated DC output to power Starlink Mini. USB-C pass-through charging is supported while the DC output powers the Mini; charging progress depends on input power and the connected load.
Why won't my MK-1 power my Starlink Mini?
Make sure the DC cable is pushed all the way into the MK-1 DC output port and connected to the Mini. Follow the setup steps or video and briefly press the power button once. If it still does not work, contact us with your order number and a short video showing the connection and indicator.
03
Orders & support
Where do you ship?
Free shipping is available to the UK, EU, the 48 contiguous U.S. states and Australia. Orders to other destinations can also be placed, with applicable shipping charges shown at checkout.
Read the shipping policy ↗When will my order ship, and how long does delivery take?
In-stock orders are processed within one business day. Estimated delivery is 7–14 calendar days after dispatch. Orders shipped from our U.S. warehouse to U.S. addresses are estimated to arrive within 7 calendar days, depending on distance. These are estimates, not guaranteed delivery dates. For tracking instructions, see “Where can I track my order?” below.
Read the shipping policy ↗What is the return and warranty policy?
Eligible products can be returned within 30 days of delivery. Please contact us with your order number and reason for the return, and wait for return authorization and instructions before shipping the item back.
For personal-preference returns, the customer pays return shipping. For confirmed product quality issues, RovEdge covers return shipping costs.
The 12-month limited warranty starts on the date of delivery. See our refund and warranty policy for eligibility and current conditions.
Read the refund and warranty policy ↗Where can I track my order?
You can enter your tracking number at 17TRACK. Some shipping services use their own tracking pages. If you cannot find tracking updates, email us with your order number and tracking number and we'll check with the carrier.
Track your order at 17TRACK ↗How do I return an item?
Please contact us with your order number and reason for the return. Return instructions vary by destination, so please wait for return authorization and instructions before sending the item back.
Read the return policy ↗What should I include in a support request?
Share your order number, country or region, Starlink Mini setup, charger and cable details, a description of the issue, and relevant photos or video. Include the light status if the issue involves power or charging.
Contact support ↗04 / DESIGN & PRODUCT ASSURANCE
Designed with purpose.
Backed by documentation.
Registered Design
MK-1’s distinctive design is registered in the UK and EU.
Product Compliance
CE / EMC, RoHS and FCC documentation is available for MK-1.
Battery Transport Testing
The 189Wh MK-1 battery has a UN 38.3 test summary covering transport testing.
View supporting documents
Selected original documents, available to review:
- UK design registration (PDF)
- EU design registration (PDF)
- MK-1 EMC declaration (PDF)
- MK-1 UN 38.3 battery test summary (PDF)
Design registrations cover product appearance. Compliance documents apply to the models and samples identified in each file. UN 38.3 is battery transport testing, not approval for passenger-aircraft carriage.
For CE / LVD, RoHS, FCC documentation or supporting reports, contact our support team.