Shipping policy.

Order processing

We aim to dispatch in-stock orders within one business day. We do not dispatch orders on Saturdays, Sundays or Chinese public holidays, based on China Standard Time (UTC+8). Orders placed during these periods are processed from the next working day. Order processing time is not the same as carrier transit time.

Shipping and tracking

Free shipping is available to the UK, EU, the 48 contiguous U.S. states and Australia. Orders to other destinations can be placed, with applicable shipping charges shown at checkout. Product prices and any applicable shipping charges are shown at checkout.

Estimated delivery

Estimated delivery is 7–14 days after dispatch. Orders shipped from our U.S. warehouse to U.S. addresses are estimated to arrive within 7 days, depending on distance. Delivery times are estimates and may vary.

Tracking your shipment

Open your website order details from your account, or select “View your order” in your order confirmation email. If a tracking number appears beneath the carrier name, copy it and enter it at 17TRACK to check the latest shipping progress. Use the carrier tracking number, not your store order number. If no tracking number is displayed, contact us with your order number and purchase channel to confirm dispatch. Your website order status may not reflect the latest tracking updates.

International orders

International delivery availability, carrier options, transit times, duties, taxes, and import requirements vary by destination. Any applicable duties, taxes, or import charges are the customer’s responsibility unless otherwise stated at checkout.

Lithium-battery transport information

The ROVEDGE MK-1 contains a 189Wh lithium battery. Customers must not carry the MK-1 on a passenger aircraft, either in carry-on or checked baggage.

Shipping methods for battery-powered products are selected according to the destination, carrier availability, and applicable transport requirements.

Delivery delays and address changes

Delivery dates are estimates and may be affected by carrier operations, customs processing, weather, or events outside our control. Please review your shipping address carefully before placing an order. Contact us as soon as possible if you need to request a change; changes cannot be guaranteed after dispatch.

Need help?

For shipping questions, contact admin@rovedge.com with your order number and delivery destination.