SHIPPING POLICY

Order processing

We aim to dispatch in-stock orders within one business day. Orders placed on weekends or public holidays are processed on the next business day. Order processing time is not the same as carrier transit time.

Shipping and tracking

Available shipping methods, delivery options, and shipping charges are shown at checkout for your destination. Once an order is dispatched, we will send a shipping confirmation email with tracking information when available.

International orders

International delivery availability, carrier options, transit times, duties, taxes, and import requirements vary by destination. Any applicable duties, taxes, or import charges are the customer’s responsibility unless otherwise stated at checkout.

Lithium-battery transport information

The ROVEDGE MK-1 contains a 189Wh lithium battery. Customers must not carry the MK-1 on a passenger aircraft, either in carry-on or checked baggage.

Shipping methods for battery-powered products are selected according to the destination, carrier availability, and applicable transport requirements.

Delivery delays and address changes

Delivery dates are estimates and may be affected by carrier operations, customs processing, weather, or events outside our control. Please review your shipping address carefully before placing an order. Contact us as soon as possible if you need to request a change; changes cannot be guaranteed after dispatch.

Need help?

For shipping questions, contact admin@rovedge.com with your order number and delivery destination.