How can we help?

Questions about your MK-1, setup or an order? Send us the details so we can help with the next step.

Find a quick answer

Browse the FAQ

Follow the setup guide

What to include

For order questions, include your order number and country or region.

For product help, describe your setup, charger and cables, light status, and what happened.

Send us a message.

Email is required so we can reply. Phone is optional.

For an existing order, please include your order number (preferred) or tracking number. This helps us find your purchase and check shipment or replacement requests without extra back-and-forth.

Please tell us where you placed your order, such as RovEdge.com, Amazon, TikTok Shop, or another store. Together with your order number, this helps us match your purchase to the right sales channel and route delivery or replacement requests to the team handling your order. For pre-purchase questions, you can leave these two fields blank.